You can request a retirement pack by logging into the Portal or by contacting the Horizon Pension Team. You will usually receive the retirement pack within around five working days of request. It may take longer if the calculation of your pension is more complicated, you have Additional Voluntary Contributions (AVCs) or we’ve had a much higher number of requests than we would normally expect to receive.
We’ll automatically contact you with details of your retirement options six months before your Normal Retirement Date (NRD).
Please note that if you paid AVCs, the final value of these benefits will not be known until your AVCs have been disinvested.
It's important to make sure we always have your current contact details so that you receive your quote on time. You can check the contact details we hold for you by logging into your pension account on the Portal.
If you’d like to ask us for a retirement quote before your NRD you can do so by contacting the Horizon Pension Team and they will issue a retirement pack to you.
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