Contact us

If you're a member of the Horizon Pension Scheme (previously known as the Capita Pension & Life Assurance Scheme) you can contact us in the following ways:

If you have a question or would like more information please use the online member Portal in the first instance to log your query. You can get in touch with the Horizon Pension Team using the following:

Online member Portal: portal.hartlinkonline.co.uk/horizon

Phone: 0345 122 0887

Write to us at:

Horizon Pension Scheme
PO Box 555
Darlington
DL1 9YT

If you’re not a member of the Horizon Pension Scheme but you are a member of a pension scheme administered by Capita, you can find your member portal using our online search function.

Find your member portal

If you need to tell us about a loved one passing away who was a member of the Horizon Pension Scheme you can do so in one of two ways:

  • By completing a bereavement notification form here which will be processed by the Horizon Pension Team
  • By calling us on 0345 122 0887

If you're not a member of the Horizon Pension Scheme (previously known as the Capita Pension & Life Assurance Scheme) and are trying to contact the Horizon Pension Team on behalf of a member, you can do so using the details below:

Phone: 0345 122 0887

Write to us at:

Horizon Pension Scheme
PO Box 555
Darlington
DL1 9YT

Why staying in touch is important

It’s important that you let us know as soon as possible about any changes to your address. If we’re not made aware of a change to your address, we may not be able to contact you and incur costs having to trace you.

You should also tell us about changes to your marital status or personal circumstances and update your Expression of Wish where necessary. This will ensure that any pensions are paid to the right people if you should die.

You can update your personal details through the online member Portal. For help with registering or logging in click the ‘Login’ button top right.

Your new member online portal is available

You can now view and manage your pension online through the member portal.

This includes being able to see how much you might get at retirement or if you transfer out, your payslips and P60s for any pension you’re receiving, and online forms to update your address and bank details.

Learn more about the online portal
Close