Managing my Horizon benefits

Find out how to register for our online member Portal where you can check your up-to-date pension value and see if we hold the correct personal details for you. You can also read about how to protect your loved ones via an Expression of Wish and learn about our exciting retirement advice service provided by LV= for members aged 55 and over.

Useful information

Independent financial advice

We want to make sure that you have all the relevant information to hand to be able to make informed choices about your retirement.

The Trustee and Capita can’t provide any financial advice when it comes to your benefits within the Scheme and will always recommend that you seek independent financial advice from an Independent Financial Adviser (IFA). An IFA can view your financial arrangements and help you to come to an informed decision about your retirement plans.

If you don’t already have an IFA, you can find one in your local area by visiting MoneyHelper.

The Horizon Pension Team will need a Letter of Authority from you in order to release any information to a third party.

Where to get help and information

We know keeping on top of your finances can be complicated and you may have general questions about your pension, retirement, cost of living, or sources of financial support.

The following organisations may be able to offer support or assistance:

  • MoneyHelper - www.moneyhelper.org.uk - MoneyHelper brings together the support and services of three government-backed financial guidance providers: the Money Advice Service, the Pensions Advisory Service and Pension Wise for free and impartial guidance.
  • Citizens Advice - www.citizensadvice.org.uk - a national charity and network of local charities offering confidential advice online, over the phone, and in person, for free.
  • National Federation of Occupational Pensioners - www.nfop.org.uk - a not-for-profit membership organisation providing a broad range of carefully selected services and a voice for people in retirement
  • The Government’s Help for Households - helpforhouseholds.campaign.gov.uk – support with energy saving tips and information on financial support available to help with the cost of living
  • Pension Tracing Service - www.gov.uk/find-pension-contact-details - help to track down any pensions you might have forgotten about or lost details for

Pension scams

The impact of losing some or all of your retirement savings can be devastating.
Make sure you know how to spot a scam so you can keep your pension safe.

Find out about scams
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